Site PathHome » Services » Call Centre & Technical Helpline

Call Centre & Technical Helpline

Staffords have established over the years two distinct operations, one is a Call Centre facility which incorporates a planning team and the other is our Technical Helpline facility.

 

Call Centre

  • Operated by highly trained employees that interact with Customers, 
  • The use of the most up to date call management and reporting software. 
  • Real time activities are recorded and a wide range of detailed performance including fault reports
  • Ability to integrate manufacturers systems into Stafford's

 


Technical Helpline

  • Stafford's Helpline Centre currently takes over 20,000 calls a month from end user customers
  • Stafford's team of experienced helpline staff who can resolve over 98% of end user queries
  • The Helpline Centre is currently arranged that the calls are answered on behalf of the Manufacturer. 

 

 


Service Level Agreements

  • In all cases we work to pre agreed and contracted SLA which can be as detailed as the customer requires.